Climb Devon - Gift Voucher Terms & Conditions

Thank you for purchasing a Climb Devon gift voucher. Your purchase and use of this voucher are subject to the terms and conditions set by both Climb Devon and the Squarespace platform.

1. Redemption Gift vouchers are sold as unique digital codes. This code can be redeemed as payment for any course or product available in our online store by entering it at checkout.

  • For "Bespoke Private Guiding": As this is not a standard bookable product, please email info@climbdevon.com with your unique voucher code to plan and book your day.

2. Validity & Expiry Per the policy of the Squarespace platform, the monetary value of your gift voucher never expires.

3. Price-Lock Guarantee (12 Months) A voucher purchased for a specific experience (e.g., "The £90 Day Adventure") guarantees that service, regardless of future price changes, if booked and taken within 12 months of purchase.

  • After 12 months, the voucher will revert to its original cash value (e.g., £90) and can be used as credit toward the current price of any course.

4. Refunds & Cash Value All gift vouchers are non-refundable and cannot be exchanged for cash.

5. Balances As per Squarespace policy, a voucher's balance can be spread over multiple bookings. If your course costs less than the voucher value, you can use the remaining balance on a future booking. You can check your voucher's balance by contacting us.

6. Booking & Availability All course and private guiding dates are subject to availability. We recommend booking at least 4-6 weeks in advance, especially for peak (summer) weekends, to secure your preferred date. Your voucher is a form of payment, not a confirmed booking.

7. Cancellation Policy (For Bookings Made with a Voucher) Once you use your voucher to book a specific date, that booking is subject to our standard cancellation policy.

  • Cancellation by You (more than 14 days' notice): Your voucher is unaffected, and you may rebook for a new date.

  • Cancellation by You (7-14 days' notice): 50% of the course value will be deducted from your voucher balance.

  • Cancellation by You (less than 7 days' notice) or Failure to Attend: The full value of the course will be deducted from your voucher balance.

8. Cancellation by Climb Devon If Climb Devon has to cancel a course due to dangerous weather or unforeseen circumstances, your voucher will be unaffected. We will work with you to rebook for the next mutually convenient date.

9. Limitations Vouchers cannot be used to purchase another gift voucher.

10. Lost Vouchers Please keep your digital voucher code safe. We cannot accept liability for lost, stolen, or damaged voucher codes.